MAYDAY Recruitment is seeking passionate and empathetic individuals to join a leading organisation in Newcastle as entry-level Case Manager .
If you’re someone who enjoys helping others, thrives in a collaborative environment, and is ready to build a meaningful long-term career - this could be your perfect next step!
What's in it for you?
- Full time permanent role
- $70,000 plus super (potential for more if you have relevant workers compensation experience)
- Must be available to join interviews on the 10th or 11th December.
- Start date 12th January 2026
- Hybrid work model – 2 days in office, up to 3 days from home once training is complete.
- Comprehensive in-office training program to set you up for success.
- Work in a supportive, team-based environment with access to mentors and specialists.
- Be part of a collaborative and inclusive team that values empathy, growth, and balance.
- Enjoy a modern Newcastle office, excellent facilities, and a people-first culture.
- Manage a portfolio of workers’ compensation claims with empathy and professionalism.
- Provide timely, customer-focused support to injured workers and employers.
- Collaborate with technical specialists, injury management professionals, and mobile case managers.
- Deliver accurate information and guide clients through their entitlements and obligations.
- Participate in claim reviews, case conferences, and client meetings as needed.
- Ensure compliance with legislation and company standards while delivering exceptional service.
The ideal candidate:
- Experience in customer service (medical, hospitality, retail, or corporate experience highly regarded).
- Can come from retail or hospitality backgrounds.
- Strong communicator who’s empathetic, organised, and proactive.
- Able to multitask and stay calm under pressure.
- Collaborative team player with excellent attention to detail.
- Motivated to grow and develop in a meaningful, people-focused role.
If this sounds like the ideal for for you, apply today!
Please note: you must have full time permanent working rights.
Any questions, please reach out to Niamh@maydayrecruitment.com
Please note: you must have full time permanent working rights.
Any questions, please reach out to Niamh@maydayrecruitment.com
