MAYDAY Recruitment is excited to partner with a well-established organisation within the education and publishing sector to recruit a Customer Service Officer. This organisation develops evidence-based literacy programs and resources used by schools and educators across Australia.
This is a varied and fast-paced role suited to someone with a strong work ethic who enjoys supporting customers and managing multiple administrative tasks in a busy office environment.
Working within a collaborative team, you will provide customer service and administrative support to member schools and internal stakeholders, ensuring orders, enquiries and accounts are managed efficiently.

What’s in it for you?

• $70,000.00 – $75,000.00 + Super
• Convenient Macquarie Park location (5 minutes from Metro)
• Supportive and collaborative team environment
• Varied role combining customer service and administration
• Full-time office-based position with hours of 8:00am – 4:00pm or 9:00am – 5:00pm

• Setting up new customer accounts
• Processing and managing customer orders
• Responding to customer enquiries via phone and email including pricing, invoicing, order status, dispatch information, returns and exchanges
• Assisting customers with account setup and tracking orders
• Liaising with warehouse staff and couriers regarding deliveries and returns
• Forwarding invoices to customers for payment
• Processing credits for order cancellations and returned goods
• Processing supplier invoices
• Assisting with administration of the organisation’s eLibrary platform
• Supporting professional development workshop administration
• Providing general office and administrative support as required

• Previous customer service or order processing experience
• Strong communication skills with excellent attention to detail
• Ability to multi-task, prioritise and manage competing deadlines
• Experience liaising with customers, warehouse teams and couriers
• Strong organisational and administrative skills
• Proficiency in Microsoft Office
• Ability to work both independently and as part of a team
• Experience using Xero or other accounting software (desirable)
• Experience in a training, events or education environment (desirable)
• Ability to work within a confidential environment
• Current NSW Driver’s Licence
• Current NSW Working With Children Check (or willingness to obtain)

If you are a strong multitasker with customer service experience and enjoy working in a fast-paced environment, we would love to hear from you.