Customer Service Representative (Insurance)

Contract Type:

Permanent

Location:

Brisbane

Contact Name:

Beth Jones

Contact Email:

beth@maydayrecruitment.com

Contact Phone:

0483 946 320

Date Published:

05-Jun-2026

Travel Insurance Sales & Service Consultant
Brisbane CBD | Permanent Full-Time Opportunity

Are you passionate about helping people and looking to build a long-term career in insurance? Join a global leader in travel insurance that puts customers first and supports your professional growth from day one.

We're seeking enthusiastic Travel Insurance Sales & Service Consultants to become the trusted voice guiding customers through their travel insurance needs while delivering exceptional service and support.

Role Details

  • Location: Brisbane CBD – convenient access to public transport

  • Employment Type: Permanent Full-Time

  • Hours: Rotating shifts between 7:00am – 8:00pm, Monday to Saturday

  • Enjoy roster flexibility, including some weeks with a 3-day weekend

  • Salary: $69,500 + super

Why Join This Team?

  • Secure a permanent role with a global insurance organisation

  • Be the go-to expert for customers' travel insurance enquiries

  • Work in a modern Brisbane CBD office with a supportive team culture

  • Receive comprehensive training and ongoing career development

  • Build valuable insurance and customer service expertise

  • Enjoy a collaborative environment where your success is celebrated

  • Make a genuine difference by helping customers travel with confidence

  • All equipment provided, including laptop and technology

Key Responsibilities

  • Manage inbound customer enquiries professionally and efficiently

  • Provide policy information, advice, and travel insurance quotations

  • Process payments and update customer records accurately

  • Navigate multiple systems while maintaining attention to detail

  • Document customer interactions and maintain compliance standards

  • Deliver exceptional customer experiences with every interaction

About You

  • Passionate about delivering outstanding customer service

  • Strong communication and relationship-building skills

  • Excellent attention to detail and ability to multitask

  • Previous call centre or phone-based customer service experience is advantageous

  • Positive, proactive, and eager to learn

  • Looking to build a long-term career within the insurance industry

If you're ready to join a leading global insurer and develop a rewarding career in a growing industry, we'd love to hear from you.

Apply now and help travellers around the world journey with confidence.

Travel Insurance Sales & Service Consultant
Brisbane CBD | Permanent Full-Time Opportunity

Are you passionate about helping people and looking to build a long-term career in insurance? Join a global leader in travel insurance that puts customers first and supports your professional growth from day one.

We're seeking enthusiastic Travel Insurance Sales & Service Consultants to become the trusted voice guiding customers through their travel insurance needs while delivering exceptional service and support.

Role Details

  • Location: Brisbane CBD – convenient access to public transport

  • Employment Type: Permanent Full-Time

  • Hours: Rotating shifts between 7:00am – 8:00pm, Monday to Saturday

  • Enjoy roster flexibility, including some weeks with a 3-day weekend

  • Salary: $69,500 + super

Why Join This Team?

  • Secure a permanent role with a global insurance organisation

  • Be the go-to expert for customers' travel insurance enquiries

  • Work in a modern Brisbane CBD office with a supportive team culture

  • Receive comprehensive training and ongoing career development

  • Build valuable insurance and customer service expertise

  • Enjoy a collaborative environment where your success is celebrated

  • Make a genuine difference by helping customers travel with confidence

  • All equipment provided, including laptop and technology

Key Responsibilities

  • Manage inbound customer enquiries professionally and efficiently

  • Provide policy information, advice, and travel insurance quotations

  • Process payments and update customer records accurately

  • Navigate multiple systems while maintaining attention to detail

  • Document customer interactions and maintain compliance standards

  • Deliver exceptional customer experiences with every interaction

About You

  • Passionate about delivering outstanding customer service

  • Strong communication and relationship-building skills

  • Excellent attention to detail and ability to multitask

  • Previous call centre or phone-based customer service experience is advantageous

  • Positive, proactive, and eager to learn

  • Looking to build a long-term career within the insurance industry

If you're ready to join a leading global insurer and develop a rewarding career in a growing industry, we'd love to hear from you.

Apply now and help travellers around the world journey with confidence.

Apply Now

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