Role Details
- Location: Brisbane CBD – easy access to public transport
- Start Date: April 27 th
- Contract: 6 months
- Hours: Monday – Friday 8:30am – 5pm + Rotating Saturday Rosta
- Pay: $40.56 + super, paid weekly
- Training: 2 weeks classroom style
What's in it for you?
- Be the go-to expert for customers’ inbound insurance queries
- Work in a modern, vibrant office right in the heart of Brisbane CBD
- Enjoy weekly pay, great hourly rates, and superannuation benefits
- Full-time role
- Comprehensive on-the-job training and ongoing support
- Thrive in a collaborative, supportive team environment
- Use your skills to deliver 5-star customer experiences every day
- Laptop and all equipment provided - just bring your enthusiasm!
What You’ll Be Doing
- Handling inbound customer inquiries with care and professionalism
- Providing clear, friendly advice and direction
- Navigating multiple systems to keep information up-to-date
- Logging every interaction to maintain excellent service standards
- Genuine, proactive individuals passionate about customer care
- Attention to detail and ability to multitask in a fast-paced, high pressure environment
- Previous call center or phone-based customer service experience is a plus
- Ready to start immediately and commit to the full contract term
- Collaborative mindset, willing to pitch in as a team player.
- Outstanding interpersonal skills, particularly a strong sense of empathy.
- Tech-savvy with a quick grasp of new systems.
- Enthusiastic team players who want to grow in the insurance sector
