We’re looking for a motivated and dynamic individual who thrives on new challenges. The ideal candidate will bring exceptional communication and problem-solving skills, a proactive approach, and a strong drive for personal and professional growth.
What’s In It for You?
- Permanent full-time position
- A diverse and engaging role that keeps you challenged
- $75,000 + Super
- Based in Warriewood, with easy access to public transport
- Join a global company with a strong presence across Australia, New Zealand, the UK, and the USA
- Be part of a tight-knit, collaborative team that values culture and work-life balance
- Enjoy a supportive and dynamic work environment, collaborating with a high-performing team
- Access to a wealth of learning resources to help you grow and develop your skills
- Work alongside industry leaders who are committed to helping you reach your full potential
- Make a real impact and contribute to meaningful, positive change within the business
- Acting as the first point of contact for customers, delivering exceptional service and support.
- Providing basic software and technical assistance via phone and email.
- Escalating complex issues to relevant cross-functional teams for prompt resolution.
- Accurately recording customer interactions in the helpdesk system, ensuring timely and detailed documentation.
- Collaborating with internal teams to identify opportunities and implement improvements to the overall customer experience.
- Previous experience in customer service or support, helpdesk or a similar position
- Basic understanding of software or technology troubleshooting
- Excellent teamwork, communication, and interpersonal skills.
- Highly organised, efficient, and detail-oriented approach.
- Ability to think critically and take initiative in a fast-paced environment.
