MAYDAY Recruitment is partnering with a growing SaaS organisation that delivers innovative workshop management software to the automotive industry. We are seeking an experienced Customer Training & Enablement Specialist to design and deliver impactful customer training programs that drive onboarding success, product adoption, and long-term value.
This is a hands-on, customer-facing role that combines training strategy, program design, and live facilitation. You will own the end-to-end training experience — from structured learning pathways through to delivering engaging group sessions and webinars.

What's in it for you?

• $90,000.00 - $100,000.00 + super
• Full-time permanent position 
• Clear growth opportunity within a scaling SaaS business
• Supportive, collaborative team culture
• Office-based role in Warriewood
• Free parking on site

About the role:

• Design and maintain structured onboarding and ongoing enablement programs
• Develop tailored training cadences for different customer segments
• Deliver live virtual (and occasional in-person) onboarding sessions
• Facilitate webinars covering new features and best-practice usage
• Run refresher and advanced training sessions for established customers
• Adapt delivery style to suit varying capability levels and learning preferences
• Create and maintain training materials, including slide decks and practical resources
• Translate technical functionality into clear, customer-friendly learning experiences
• Partner with Product and Customer teams to ensure training aligns with software updates
• Identify adoption gaps and common challenges through session insights

• 3–5 years’ experience delivering customer training for software or SaaS products
• Proven experience designing structured training programs or learning pathways
• Confident facilitating group sessions, workshops, and live webinars
• Strong ability to simplify technical concepts for non-technical audiences
• Experience working in a customer-facing environment
• Excellent written, verbal, and presentation skills
• Comfortable using webinar platforms and digital learning tools

If this sounds like the right role for you, please apply now!