Desktop Loss Adjuster

Brisbane | Full Time | Remote candidates encouraged to apply

Are you an experienced insurance claims professional looking to move into loss adjusting, or an existing desktop loss adjuster seeking your next opportunity?

MAYDAY Recruitment is partnering with a well-established specialist insurance services business to recruit a Desktop Loss Adjuster. This is an excellent opportunity to join a collaborative and supportive team where you'll manage a diverse portfolio of property claims while developing your technical expertise in loss adjusting.

This role is Brisbane based, however applications from experienced candidates located interstate who are seeking a remote opportunity are encouraged.

The Opportunity

Working closely with experienced loss adjusters and leadership, you will be responsible for progressing property claims from initial assessment through to settlement. You'll investigate claims, review policy coverage, liaise with key stakeholders and prepare high-quality reports, ensuring exceptional service is delivered throughout the claims process.

Key Responsibilities

• Manage a portfolio of desktop property insurance claims from allocation through to settlement

• Review policy coverage, repair quotations, invoices, photographs and supporting documentation

• Investigate claim circumstances, determine cause of loss and assess quantum

• Liaise with insurers, brokers, insureds, builders, contractors and suppliers

• Coordinate supplier appointments and gather information to progress claims efficiently

• Prepare detailed reports, correspondence and claim updates

• Maintain accurate claim records within the claims management system

• Monitor claim progress and proactively manage outstanding actions

• Ensure service standards, compliance obligations and client expectations are consistently achieved

• Support complex claims and catastrophe events when required

About You

To be successful in this role you will ideally have:

• Previous experience in insurance claims, loss adjusting or property claims

• Strong understanding of general insurance principles and policy interpretation

• Excellent written communication and report writing skills

• Outstanding stakeholder management and customer service skills

• Strong organisational skills with the ability to manage competing priorities

• High attention to detail and sound analytical skills

• A proactive approach and the ability to work both independently and collaboratively

What's on Offer

• Join a respected organisation with a strong reputation in the insurance market

• Opportunity to build a long-term career in loss adjusting

• Supportive and experienced leadership team

• Ongoing professional development and technical training

• Collaborative team culture

• Brisbane-based role with flexibility for experienced remote candidates

If you're looking to take the next step in your insurance career and want to work alongside experienced professionals in a growing business, we'd love to hear from you.

Apply now or contact Kelly Skewes at MAYDAY Recruitment for a confidential discussion.