MAYDAY Recruitment is partnering with leading insurance clients across Sydney CBD and North Sydney as they prepare for a busy period, with multiple opportunities available for experienced Customer Service Insurance Agents across inbound and retentions teams.

These roles are ideal for candidates who thrive in fast-paced contact centre environments, enjoy building strong customer relationships and have a passion for delivering exceptional service.

What’s on offer?

• Immediate start
• Location: Sydney CBD, North Sydney
• Employment type: 3–6-month temporary assignments, full-time work
• Hourly rate: $38-40 p/h + super
• Hours: Monday – Friday, 8am – 7pm (roster shifts)
• Opportunities to work with established insurance providers
• Supportive team environments, including full onboarding and ongoing training

Key Responsibilities:

• Manage high volume of inbound and outbound customer calls in a busy contact centre environment.
• Respond to customer enquiries across multiple insurance products, including home, pet and boat insurance.
• Assist customers with policy renewals, premium enquiries, policy changes and general account maintenance.
• Handle retention conversations, identifying opportunities to retain existing customers and reduce policy cancellations.

The ideal candidate:

• Previous experience in a contact centre or high-volume customer service environment - insurance experience preferred
• Strong communication skills with a genuine focus on customer care and the ability to handle difficult conversations confidently.
• High attention to detail with a results focused approach
• Confident using Microsoft Office and online systems

Candidates on a Working Holiday Visa are encouraged to apply, provided at least 6 months is left remaining on their visa. Please note, these positions cannot be used to meet regional work requirements.

If you have the above experience and are looking to take the next step in your career, we’d love to hear from you!