Mayday Recruitment is partnering with one of Australia’s largest and most respected funeral and memorial park groups to find a Family Service Advisor to join their Pinegrove team.
About the RoleAs a Family Service Advisor, you’ll guide families through burial and cremation options with empathy and professionalism. You’ll manage appointments, host park tours, present plots and services, and provide exceptional customer service throughout the process. All leads are provided—so your focus is on building meaningful relationships with families and fostering connections within the local community .
Day-to-Day Responsibilities:
-
Receive and follow up on leads, book appointments, and conduct park tours
-
Present burial and cremation sites, plaques, and memorial options with sensitivity
-
Complete administrative tasks, invoicing, and site research
-
Support funeral, burial, and cremation services when required
-
Learn the park and processes through a structured training and buddy system
-
Participate in on-call, rotating weekends as part of team coverage
-
Experience in a service-driven role (retail, hospitality, community services, funeral industry)
-
Comfort with grief, loss, and sensitive family situations
-
Strong communication skills, attention to detail, and empathy
-
Current unrestricted driver’s licence
-
Confidence selling services and managing payments at the time of agreement
-
$65K + superannuation, plus uncapped incentives (2% above budget)
-
Monday to Friday, 8:30–5:00pm, with rotating weekends and on-call duties
-
Build strong relationships with families and the local community
-
Supportive, experienced team and comprehensive training
-
Opportunity to make a genuine difference in families’ lives during pivotal moments
If you’re ready to join one of Australia’s largest and most trusted funeral and memorial organisations , develop meaningful community connections, and make an impact through relationship-building, submit your CV to Mayday Recruitment now.
