Mayday Recruitment is partnering with one of Australia’s largest and most respected funeral and memorial park groups to find a Family Service Advisor to join their Nerang team.

This is a rewarding sales and relationship-focused role , supporting families to make important decisions around burial and cremation services. You’ll work with warm, allocated leads, meaning there is no cold calling or cold business development .

About the Role

As a Family Service Advisor, you will:

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  Follow up allocated leads, book appointments and build relationships with families
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  Conduct personalised tours and present burial, cremation and memorial options
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  Guide families through products, services, pricing and agreements
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  Confidently close sales and work towards monthly targets
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  Maintain accurate CRM records and complete administration, invoicing and site research
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  Support funeral, burial and cremation services when required
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  Build connections within the local community and represent the organisation professionally

What We're Looking For

We're looking for someone who is personable, empathetic and naturally relationship-focused , with the confidence to have commercial conversations.

You may come from a background in:

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  Sales or account management
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  Real estate or property
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  Insurance or phone-based sales
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  Funeral services
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  Retail or hospitality
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  Community services or education

You will also bring:

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  Strong communication and customer service skills
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  Confidence presenting and selling products or services
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  The ability to work towards and achieve sales targets
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  Excellent attention to detail and organisation
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  Comfort working with grief, loss and sensitive family circumstances
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  A current unrestricted driver's licence

Funeral industry experience is advantageous, but personality, empathy and relationship-building ability are key .

What's on Offer?

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  Competitive salary + uncapped monthly incentives
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  Warm, allocated leads — no cold calling
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  Structured training and buddy support
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  Monday to Friday, generally 8:30am–5:00pm
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  Rotating weekend and on-call coverage
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  The opportunity to build meaningful relationships within the local community
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  Join an experienced and supportive team
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  Make a genuine difference to families during important moments in their lives

Apply Today

If you're a confident sales professional who combines commercial ability with genuine empathy , we'd love to hear from you.