MAYDAY Recruitment is partnering exclusively with a rapidly growing organisation to identify an experienced Head of Recoveries to lead and transform a high-performing Recoveries function.

This is an exciting opportunity within a commercially driven organisation undergoing continued growth and operational transformation.

The successful candidate will have genuine ownership of the Recoveries strategy, operational performance, people leadership and commercial outcomes.

Reporting directly to the COO, you will play a key role in shaping the future direction of the Recoveries function while working closely with senior leaders across Legal, Operations, Finance, Customer Experience and other key business areas.

The Opportunity

This is a hands-on leadership position for an experienced recoveries professional who combines strong commercial acumen with operational leadership and stakeholder management capability.

You will be responsible for leading the end-to-end Recoveries function, driving improved recovery outcomes, strengthening governance and processes, and building a high-performance culture across a sizeable operational team.

You'll have the opportunity to:

• Develop and execute the organisation's Recoveries strategy in line with broader commercial objectives

• Lead and optimise a large-scale Recoveries function, including developing leaders and building team capability

• Drive improvements across recovery rates, conversion, time to recovery and overall commercial performance

• Provide strategic advice to the COO and Executive Leadership Team on performance, risks, trends and opportunities

• Oversee complex and escalated recovery matters, settlements and negotiations

• Establish best-practice frameworks, governance, processes and quality standards

• Use data, insights and performance metrics to identify opportunities for operational improvement

• Lead transformation, automation and process improvement initiatives

• Monitor litigation pipelines, outcomes, costs and key performance indicators
• Identify opportunities to resolve matters earlier and reduce unnecessary litigation costs and exposure

• Build and maintain strong relationships with insurers, legal partners and other external stakeholders

• Partner closely with Legal, Operations, Finance, Sales and Customer Experience to improve end-to-end outcomes

• Ensure the Recoveries function operates within all relevant legislative, regulatory and internal requirements

• Develop succession plans and strengthen leadership capability across the function

• Foster a culture centred on accountability, collaboration, continuous improvement and high performance

About You

We're looking for a proven senior leader who can operate comfortably at both strategic and operational levels.

You will ideally bring:

• Significant leadership experience within recoveries, insurance, legal recoveries, financial services or a comparable commercial environment

• Demonstrated experience leading large operational teams and developing people leaders

• Strong commercial and financial acumen, with a proven ability to manage performance against targets and KPIs

• Experience within motor claims, insurance or accident-related services will be highly regarded

• Strong understanding of recoveries, negotiations, settlements and claims-related processes

• Exceptional stakeholder management and negotiation skills

• A track record of delivering operational transformation and continuous improvement

• Strong analytical and commercial decision-making capability

• Experience developing governance, processes, controls and best-practice frameworks

• The ability to influence senior stakeholders and provide commercially sound recommendations

• A collaborative, pragmatic and hands-on leadership style

Why This Opportunity?

This is an opportunity to join a high-growth, commercially focused organisation at an exciting stage of its evolution, with offices in south Sydney.

You'll have significant influence over the direction of the Recoveries function, with the autonomy to identify opportunities, implement change and directly impact commercial performance.

For the right person, this is a genuine opportunity to shape a function, develop leaders and deliver measurable commercial outcomes, rather than simply managing an established operation.

Interested?

If you're an experienced Recoveries and/or Litigation leader looking for a role where you can make a significant commercial and operational impact, we'd love to hear from you.

Apply now or contact Niamh@maydayrecruitment.com team for a confidential discussion.