MAYDAY Recruitment is excited to be partnering with a customer-centric and community-focused government department to bring onboard multiple Customer Service Agents !
These roles offer a genuine opportunity to gain valuable NSW Government experience, whilst being provided with in-depth training, and the flexibility of a rotating roster.
What's in it for you?
- Training: Take part in in depth training program designed to help you succeed in your role
- Location: Newcastle
- Hours: 35 hours per week, 7 hours per day.
- Rotating Roster: Monday - Friday, 7am - 7pm
- Duration: Commencing 13 March 2026 - temporary assignment until September 2026, with the possibility of extension!
- Hourly Rate: $35.80 per hour + Super.
- Working model: Full time in office
- Join with other new starters, so an opportunity to learn together!
The Role:
- Handling a high volume of inbound calls to assist customers with a range of queries.
- Deliver assistance, guidance, and accurate information in response to general enquiries.
- Providing comprehensive information based on knowledge of government policies and procedures.
- Recording customer and call information within internal computer systems.
- Escalating complaints or issues to management when required.
- Utilising a variety of in-house systems to track and manage customer information accurately
About you:
- Experience in office based environment - call centre preferred
- 2 - 3 years experience in customer service - Retail/ Call centre
- Outstanding written and verbal communication skills.
- Intermediate computer skills, with the ability to work across multiple systems.
- Must be able to commit to the full duration of the assignment.
If this sounds like an opportunity you'd thrive in, please APPLY TODAY!
