MAYDAY Recruitment is excited to be partnering with a customer-centric and community-focused government department to bring onboard multiple Customer Service Agents !
These roles offer a genuine opportunity to gain valuable NSW Government experience, whilst being provided with in-depth training, and the flexibility of a rotating roster.
What's in it for you?
- Training: Take part in in depth training program designed to help you succeed in your role
- Location: Newcastle
- Hours: 35 hours per week, 7 hours per day.
- Rotating Roster: Monday - Friday, 7am - 7pm
- Duration: Commencing 22nd May 2026 - temporary assignment until 21 November 2026, with the possibility of extension!
- Hourly Rate: $35.80 per hour + Super.
- Working model: Full time in office
- Join with other new starters, so an opportunity to learn together!
The Role:
- Deliver a positive customer experience across multiple channels, maintaining a professional, courteous, and customer-focused approach
- Maintain and update records and databases in line with service delivery processes, ensuring accuracy, accessibility, and compliance
- Research, analyse, and respond to customer enquiries in a timely manner, escalating or redirecting where appropriate to ensure effective resolution
- Provide clear advice and support to enhance customer understanding and use of products and services
- Accurately document customer complaints and escalate unresolved issues through the appropriate channels to achieve timely outcomes
- Perform administrative tasks, including record creation and maintenance, in accordance with privacy requirements and legislative obligations
- Contribute to continuous improvement by identifying opportunities to enhance efficiency and supporting the implementation of process improvements
About you:
- Experience in office based environment - call centre preferred
- 2 - 3 years experience in customer service - Retail/ Call centre
- Outstanding written and verbal communication skills.
- Intermediate computer skills, with the ability to work across multiple systems.
- Must be able to commit to the full duration of the assignment.
If this sounds like an opportunity you'd thrive in, please APPLY TODAY!
