These roles offer a genuine opportunity to gain valuable NSW Government experience, whilst being provided with in-depth training, and the flexibility of a rotating roster.
What's in it for you?
- Training: Take part in a 12-week training program to learn the ropes and be set up for success.
- Location: Maitland
- Hours: 35 hours per week, 7 hours per day.
- Rotating Roster: Monday - Friday, 7am - 7pm (excluding public holidays).
- Duration: Commencing 31st July -temporary assignment until January 2027, with the possibility of extension!
- Hourly Rate: $37.39 per hour + Super.
- Working model: Hybrid flexibility - 2 days per week in the office, following training and Manager's approval
- Join with other new starters, so an opportunity to learn together!
The Role:
- Handling a high volume of inbound calls to assist customers with a range of queries.
- Drafting and sending correspondence via email to customers, with high email etiquette.
- Providing comprehensive information based on knowledge of government policies and procedures.
- Working with high service levels, answering customer queries within set timeframes and adhering to KPIs.
- Recording customer and call information within internal computer systems.
- Escalating complaints or issues to management when required.
- Utilising a variety of in-house systems to track and manage customer information accurately
- Take part in a 12 week training program followed by a nesting period to get up to speed with your new role.
About you:
- Multiple years experience across customer service, including call centre, administration and retail.
- Outstanding written and verbal communication skills.
- Intermediate computer skills, with the ability to work across multiple systems.
- Must be able to commit to the full duration of the assignment.
- Candidates must have a completely clean driving record - no current or previous demerit points or bans
- Please note, you do not need to hold a driving licence for this position (above is not-applicable for those that do not hold a licence)
Candidates progressed to interview will need to be available to attend an in person assessment centre on Thursday 16th July.
If this sounds like an opportunity you'd thrive in, please APPLY TODAY!
