Join a high-performing commercial property team led by one of the Gold Coast’s most respected Commercial Sales & Leasing specialists. This is a pivotal opportunity for someone who loves structure, thrives in a fast-paced environment, and takes pride in delivering a polished, seamless client experience.

About the Opportunity

We’re seeking an Operations & Client Services Manager to become the operational anchor of a busy and successful Commercial Team. You’ll work closely with the lead commercial specialist to deliver premium client service, coordinate high-quality campaigns, and ensure the business operates with clarity, pace and professionalism.

This role blends operations, executive support, client service and sales coordination, ideal for someone passionate about commercial property and exceptional service delivery.

What You’ll Be Doing

• Oversee day-to-day operations to ensure structure, efficiency and consistency

• Prepare high-quality reports, proposals, submissions and client documentation

• Maintain structure, priorities and momentum across the business

• Manage Form 6s, contracts and compliance documentation

• Review internal processes and identify opportunities to improve speed and accuracy

• Oversee workflow across listings, leasing, contract administration and compliance

• Act as a key point of contact for clients, stakeholders and external partners

• Attend onboarding meetings, photo shoots and inspections to support campaign preparation

• Deliver a premium seller and buyer journey from initial engagement through to settlement

• Prepare polished submissions, proposals and marketing collateral

• Coordinate marketing campaigns and track performance

• Maintain CRM, pipelines and lead tracking with accuracy and insight

• Identify opportunities, insights and improvements to support growth

• Recognise touchpoints to strengthen client relationships and re-engage past leads

• Support mapping of commercial opportunities and broader business strategy

About You

You are polished, proactive and thrive in environments where no two days look the same. You love being the person who keeps everything running seamlessly and take pride in delivering a high standard of work.

You will ideally bring:

• Experience in commercial or residential real estate (operations, sales support, EA or client service)

• Clear, confident and professional communication skills

• High attention to detail and exceptional administrative ability

• Experience with contracts, Form 6s or compliance (or fast learner)

• Excellent organisation, prioritisation and a solutions-focused mindset

• A collaborative nature and pride in delivering quality results

Why This Role Stands Out

• Work directly with a respected commercial real estate specialist

• Join a collaborative, supportive and high-performing team

• Play a key role in shaping client experience and internal operations

• Step into a role where your impact is visible and recognised

• Competitive salary based on experience