This is a fantastic opportunity for someone who has previous property or strata insurance experience, has a passion for customer service, and a strong background in claims management.
As a Claims Consultant , you will play a key role in handling claims effectively with the goal of earning trust and confidence in the markets that the company serves.
What’s in it for you?
- Full-time permanent position in Melbourne
- Flexible working arrangements (3 days WFH)
- Modern offices in Melbourne
- Join a reputable insurance company that values its employees and offers a supportive work environment.
- Opportunities for career growth and professional development within the organisation
- Manage a portfolio of Strata Property claims, ensuring efficient and accurate processing
- Conduct thorough investigations and assessments of claims, determining coverage and liability
- Collaborate with internal departments to ensure a smooth claims process
- Provide exceptional customer service and maintain positive relationships with policyholders and stakeholders
- Participate in negotiations with policyholders and relevant parties to reach fair settlements
- Maintain accurate documentation and adhere to company policies and guidelines
- Stay updated with insurance laws, regulations, and industry best practices.
- Previous experience in Property or Strata claims related role highly desirable
- Excellent communication and negotiation skills
- Strong knowledge of Microsoft Office
