MAYDAY Recruitment is seeking a Property Claims Consultant to join a specialist Insurtech company, operating within the Australian general insurance sector.

This is a rare opportunity to join a business in a true build phase, where you won’t just manage claims - you’ll help shape how the claims function is designed, structured, and scaled. You’ll work closely with leadership and Senior Claims Consultants to deliver high-quality claims outcomes while also contributing to team development, process design, and operational strategy.

What’s in it for you?

• Full-time permanent role based in Sydney (hybrid working model)
• Opportunity to help build a claims function from the ground up
• High-impact role with visibility across executive leadership and client stakeholders
• Exposure to complex and high-value general insurance claims
• Genuine influence over processes, workflows, and team culture
• Strong focus on technical development and leadership growth
• Collaborative, fast-moving environment where ideas are implemented quickly
• Clear pathway into leadership as the team scales
• Competitive salary package aligned to seniority and experience

Main responsibilities include:

• Manage a portfolio of home and residential property claims.
• Assess coverage, liability and quantum in line with policy wording, legislation and delegated authority
• Set, monitor and review reserves across the lifecycle of claims
• Identify recovery, contribution and subrogation opportunities
• Make or recommend settlement decisions within authority, escalating where appropriate
• Contribute to the design and implementation of claims frameworks, processes and authority structures
• Support reporting and insights on claims trends, performance and emerging risks
• Build strong working relationships with MGA clients, capacity
• Ensure compliance with AFSL obligations, the General Insurance Code of Practice, and ASIC RG 271 requirements
• Maintain high standards of documentation, file integrity and regulatory compliance

The ideal candidate:

• 3 plus years of property claims end to end experience.
• Solid understanding of Australian claims regulation (AFSL, IDR/EDR, AFCA, Code of Practice)
• Strong stakeholder management skills, including client-facing experience
• with a focus on cost, outcomes and risk management
• Comfortable working in a growing business where structure and processes are evolving
• Exposure to TPA, MGA or delegated authority environments highly regarded

If this sounds like the right next step in your career, apply today.

For more information, please contact Niamh@maydayrecruitment.com