The Role
As a Senior Funeral Consultant, you will work closely with families and the local team to arrange and conduct dignified funeral services. You will play a key role in ensuring services run smoothly while providing empathetic, professional support to families during their time of need.
Key responsibilities include:- Meeting with families to arrange and coordinate funeral services in line with their wishes
- Conducting and overseeing funeral services with professionalism and respect
- Providing exceptional customer service to families, clients, and internal stakeholders
- Supporting day-to-day operations at the Geelong location
- Ensuring compliance with internal policies, procedures, and quality standards
- Assisting with preparation, coordination, and service delivery as required
- Contributing to a collaborative and respectful team environment
- Supporting health, safety, and wellbeing standards in the workplace
- Must be open to participating in a 1 in 6 weekend on-call roster
About You
Essential:- Experience in a service-focused environment or ability to quickly learn
- Current unrestricted driver’s licence
- Comfortable working in circumstances involving death, grief, and deceased persons
- Strong communication skills with a calm, empathetic approach
- High attention to detail and ability to follow instructions
- Sensitivity and respect for diverse values, beliefs, and cultural practices
- Physically and psychologically fit to manage manual handling, stress, and inherent role requirements
- Willingness to participate in a 1 in 6 weekend on-call roster
- Exposure to or understanding of the funeral services industry, or willingness to learn
- Background in hospitality, retail, community services, or other people-focused industries
Why Apply?
- Meaningful work supporting local communities in Geelong
- Stable, long-term opportunity within an essential services industry
- Supportive team culture with structured training provided
- Opportunity to develop a unique and rewarding career path
If you are someone who values compassion, professionalism, and service excellence, we’d love to hear from you.
