Senior Property Claims Consultant – Brisbane

MAYDAY Recruitment is excited to be recruiting a Senior Property Claims Consultant to join a leading insurance provider based in Brisbane.

This is an excellent opportunity for an experienced property or strata claims professional who is confident managing complex claims, supporting stakeholders, and delivering high-quality outcomes in a customer-focused environment.

As a Senior Claims Consultant, you will play a key role in managing a portfolio of property claims end-to-end, providing technical guidance, and contributing to best-practice claims outcomes while building trust with customers and stakeholders.

About the Company

You’ll be joining a well-established and highly regarded insurance organisation known for its strong market presence and commitment to delivering quality outcomes. The business promotes a people-first culture, offering a collaborative and supportive environment where employees are encouraged to grow and succeed.

The company is recognised for:

• A supportive leadership team and inclusive workplace culture

• Strong focus on professional development and internal career progression

• Investment in employee wellbeing, training, and modern systems

• Flexible working arrangements that support work–life balance

What’s in it for you?

• Full-time, permanent position based in Brisbane

• Hybrid working arrangement: 2 days in the office and 3 days working from home once training is completed

• Salary up to $100,000 + super

• Modern Brisbane offices

• Supportive team environment with genuine career development opportunities

This role will include, but is not limited to:

• Managing a portfolio of Strata Property claims , including more complex and escalated matters

• Conducting thorough claim investigations and assessments, determining coverage and liability

• Providing technical claims expertise and guidance where required

• Collaborating with internal teams and external stakeholders to ensure a smooth end-to-end claims process

• Leading claim negotiations to achieve fair, timely, and commercially sound settlements

• Delivering a high standard of customer service and maintaining strong stakeholder relationships

• Maintaining accurate and compliant claim documentation in line with company policies and guidelines

• Staying up to date with relevant insurance legislation, policy wordings, and industry best practices

The ideal candidate will have:

• Proven experience in a Senior Property or Strata Claims role

• Strong technical claims knowledge and decision-making capability

• Excellent communication, negotiation, and stakeholder management skills

• High attention to detail with strong organisational skills

• Proficiency in Microsoft Office and claims management systems

If this sounds like the right next step in your career, please click the link to apply.