Make a real impact when customers need it most
MAYDAY Recruitment is proud to be partnering with a leading Australian travel insurance provider to find an experienced Senior Travel Claims Assessor to join their Claims team.
This is an opportunity for a skilled claims professional who enjoys solving complex cases, interpreting policy coverage and making informed decisions that support customers through unexpected events.
About the role
As a Senior Travel Claims Assessor, you will manage complex and high-value travel insurance claims, providing technical expertise and ensuring claims are assessed accurately, efficiently and in line with policy coverage.
You will be responsible for assessing challenging claims, acting as a key escalation point for complex matters and working closely with internal teams, including Emergency Assistance, to provide guidance on eligibility, coverage and claims-related decisions.
This role offers the opportunity to use your expertise to influence claims outcomes, support continuous improvement and contribute to delivering exceptional customer experiences.
Key responsibilities
- Assess and manage complex and high-value travel insurance claims, including claims involving significant medical treatment and financial losses.
- Review claims against policy wording, Product Disclosure Statements (PDS) and relevant guidelines.
- Provide expert advice and support on complex claims, acting as an escalation point for the wider Claims team.
- Work closely with internal stakeholders, including Emergency Assistance teams, to provide coverage guidance and claim support.
- Identify opportunities to improve claims processes, efficiency and customer outcomes.
- Ensure claims are managed in accordance with company policies, regulatory requirements and industry best practice.
- Maintain accurate records and documentation within claims management systems.
- Share knowledge and provide guidance to support capability across the Claims team.
About you
You are an experienced claims professional with a strong background in travel insurance or complex insurance claims. You enjoy analysing information, making sound decisions and delivering fair outcomes for customers.
You will bring:
- 3+ years’ experience in insurance claims assessment.
- Experience managing complex or high-value claims.
- Travel insurance experience is highly desirable.
- Strong understanding of policy interpretation and claims processes.
- Excellent analytical and problem-solving skills.
- Strong communication skills and the ability to work with a range of stakeholders.
- A proactive attitude with the ability to manage competing priorities.
- Confidence using claims management systems and technology.
Why this opportunity?
- Join a respected Australian travel insurance provider.
- Full-time permanent position with hybrid flexibility
- Sydney CBD based role with convenient access to public transport.
- Use your technical knowledge to influence better claims outcomes and processes.
- Enjoy a role that offers variety, challenge and professional growth.
If you’re an experienced claims professional looking for your next challenge, we’d love to hear from you.
For more information, please contact michaelak@maydayrecruitment.com
