Ready to lead, grow, and reshape a Strata Claims operation — not just manage a desk?
We’re looking for a commercially minded Strata Team Leader to drive the day-to-day performance of our Victorian External Strata Claims Adjusting team, while growing the business, strengthening client relationships, and lifting team culture.
This role is not about carrying a heavy portfolio. Your focus will be on leadership, growth, marketing, technology adoption, and team performance, while managing only a small portfolio of complex senior-level claims.
Key Points:
- $100-,000-$110,000 + Super + Bonus + Car Allowance
- Flexible Hybrid working arrangement - Melbourne CBD office
- Full-time Permanent Opportunity
Why Join?
- Massive growth runway in a specialist Strata line
- The only adjusting firm with a dedicated Strata practice
- Strong investment in people — education support, leadership programs, CEO-led development
- Global organisation = career mobility and broader opportunity
- Real influence — shape culture, scale a team, and leave your mark
What You’ll Do
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Lead, coach and energise a team of External Strata Claims Adjusters
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Lift team culture in a predominantly WFH environment (including launching team days & stronger engagement)
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Drive business growth through client relationships, broker connections, and marketing initiatives
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Oversee complex claims from first notification to final settlement
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Act as a technical referral point on coverage, policy interpretation, and complex matters
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Champion technology adoption and process improvements
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Allocate claims using a “right person, right job” approach
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Monitor service levels, compliance, workloads, and revenue targets
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Partner with senior leaders to scale the Strata portfolio nationally
Who We’re Looking For
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Loss Adjusting or senior Claims background (Strata ideal, but not essential)
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Experience in commercial, major loss, or complex claims
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Proven people leader (small-to-mid sized teams)
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Strong policy interpretation, investigation, and technical claims capability
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Commercially savvy — comfortable building relationships and growing revenue
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Confident, proactive, and brave enough to walk into market and win business
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Highly organised with strong report writing, decision-making, and problem-solving skills
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Passionate about culture-building, leadership, and customer outcomes
