Location: Brisbane Metro | Full Time | Hybrid
Package: $90K–$110K + Super + Bonus
Ready to lead, grow, and reshape a Strata Claims operation — not just manage a desk?
We’re looking for a commercially minded Strata Team Leader to drive the day-to-day performance of the Sydney External Strata Claims Adjusting team, while growing the business, strengthening client relationships, and lifting team culture.
This role is about leadership, growth, and team performance, managing only a small portfolio of complex senior-level claims. You’ll have genuine influence, autonomy, and the chance to shape the future of a specialist Strata practice.
Key Responsibilities
- Lead, coach and energise a team of External Strata Claims Adjusters
- Lift team culture in a predominantly WFH environment (including launching team days & stronger engagement)
- Drive business growth through client relationships, broker connections, and marketing initiatives
- Manage a small portfolio of complex senior level Strata claims from first notification through to final settlement
- Act as a technical referral point on coverage, policy interpretation, and complex matters
- Champion technology adoption and process improvements
- Allocate claims using a “right person, right job” approach
- Monitor service levels, compliance, workloads, and revenue targets
- Build and maintain strong relationships with insurers, brokers and strata managers
- Loss Adjusting or senior Claims background (Strata ideal, but not essential)
- Experience in domestic property, major loss, or complex claims
- Proven people leader (small-to-mid sized teams)
- Strong policy interpretation, investigation, and technical claims capability
- Commercially savvy — comfortable building relationships and growing revenue
- Confident, proactive, and brave enough to walk into market and win business
- Highly organised with strong report writing, decision-making, and problem-solving skills
- Passionate about culture-building, leadership, and customer outcomes
Qualifications & Experience
- Relevant loss adjusting or insurance qualifications (preferred)
- Professional accreditation in loss adjusting (desirable)
- Understanding of compliance and regulatory requirements
- Experience in business development or market-facing initiatives is advantageous
Why Join?
- Massive growth runway in a specialist Strata line
- The only adjusting firm with a dedicated Strata practice
- Strong investment in people — education support, leadership programs, CEO-led development
- Global organisation = career mobility and broader opportunity
- Real influence — shape culture, scale a team, and leave your mark
- Hybrid working environment with flexibility and autonomy
If you are an experienced claims or loss adjusting professional with leadership experience — or ready to take the next step into a formal leadership role — we’d love to hear from you.
