The Opportunity
MAYDAY is partnering with a leading national insurer on a newly created Technical Claims Manager role within their Commercial Property, Construction and Engineering Claims team.
This senior technical leadership position has been created to uplift technical capability across the claims function, providing expert guidance, coaching and support to Service Managers and Technical Specialists managing complex and high-value claims.
You will act as a trusted technical authority across Commercial Property, Construction, Engineering, Building Warranty, SME and Corporate ISR portfolios.
The role focuses on strengthening claims capability, improving technical consistency, supporting succession planning and embedding best-practice claims standards. While there are no direct reports, you will have significant influence through coaching, mentoring, escalation support and technical leadership across teams nationally.
Benefits
- Permanent full-time opportunity
- Stunning Melbourne Office
- Flexible hybrid working model (office and work-from-home balance)
- 15% annual performance bonus
- Additional Life Leave and bonus leave benefits
- Purchased leave options
- Gender-equal parental leave, including paid superannuation
- Employee and family insurance discounts
- Wellbeing, financial and legal support programs
- Corporate partner discounts and wellbeing initiatives
Key Responsibilities
- Provide technical guidance, coaching and mentoring across complex claims portfolios
- Act as the escalation point for large, complex and high-value claims
- Support claims strategy, policy interpretation, coverage decisions and governance matters
- Set technical standards and drive consistent claims practices
- Identify opportunities for process improvement and uplift technical capability
- Partner with internal stakeholders, legal teams and external experts on complex matters
- Support Service Managers and claims teams through development, knowledge sharing and mentoring
About You
You will bring:
- Strong experience managing large-loss and complex commercial claims
- Background in Commercial Property, ISR, Construction, Builders' Warranty, or Engineering claims
- Experience in a senior technical claims, advisory or leadership role
- Ability to coach, influence and develop claims professionals
- Strong knowledge of policy interpretation, coverage and claims governance
- Confidence managing complex stakeholder relationships and challenging claim outcomes
- A proactive approach with strong commercial judgement and accountability
This is an opportunity for an experienced technical claims professional to step into a highly influential role, shaping claims capability, mentoring others and driving technical excellence across a complex commercial claims environment.
