Technical Motor Claims Consultant | Leading Motor Insurer

MAYDAY Recruitment is excited to partner with a highly respected insurer to recruit two  Technical Motor Claims Consultant for their growing North Lakes and Kawana teams.

This is a fantastic opportunity to step into a specialised, complex claims environment where your expertise truly makes an impact. If you enjoy problem‑solving, analysing detail, and guiding customers through challenging situations with empathy and clarity, this role is made for you.

You’ll be handling a portfolio of complex or unusual motor claims requiring deeper investigation, strong decision‑making, and excellent communication. Every day brings something different — and your work directly contributes to fair outcomes and exceptional customer experience.

If you’re looking for a role where you can apply technical capability, use your judgement, and be recognised for the value you bring, this is the perfect next step.

• Permanent, full‑time opportunity
• Supportive leadership that values expertise and integrity
• Join a highly reputable insurer known for strong culture and high performance
• Genuine career development, coaching, and growth opportunities
• A collaborative, down‑to‑earth team environment
• Work on interesting, high‑complexity claims where your skills really matter
• North Lakes and Kawana location with a modern office and great team culture

• Manage a portfolio of complex, high‑value, or unusual motor claims end‑to‑end
• Assess coverage in line with policy terms, ICA and regulatory frameworks
• Conduct detailed investigations including Day‑1 reviews and fact validation
• Communicate clearly with customers regarding processes, entitlements, and outcomes
• Coordinate with assessors, repairers, underwriters, and external specialists
• Manage claim costs, maintain accurate reserves, and negotiate outcomes
• Identify and escalate compliance or risk concerns
• Apply reasonable care assessments and make evidence‑based determinations
• Support customers experiencing vulnerability and initiate fast‑track processes when required
• ​​​​​​​Build strong relationships across technical, assessing, investigation and dispute resolution teams
• Keep claims progressing efficiently toward finalisation
• Contribute to continuous improvement and support project work when needed

• Experience in Motor Claims (essential)
• Strong technical understanding of policy application and claims assessment
• High emotional intelligence with excellent customer communication skills
• Ability to manage complex information and make confident, fair decisions
• Strong stakeholder management and negotiation capability
• Investigation experience (highly desirable)
• Knowledge of insurance regulatory and compliance obligations
• Resilient, solutions‑focused and calm under pressure
• Collaborative, proactive and eager to support team success

Ready to step into a specialised motor claims role where you’ll be valued, supported, and challenged?

Apply now through MAYDAY Recruitment and take the next step in your claims career.