Securing

1,100+ Hires

for a Leading๏ปฟ

Global Insurer

.

When the pressure is on and talent availability is at its lowest, you need a partner who responds with speed, precision and care.

1,168

Roles filled

across claims, customer

service and operations

48-hour

Turnaround

or less, for shortlists

during hiring campaign

Up to 75%

roles placed

during high volume

recruitment periods

8+ year

partnership

delivering consistent,

high quality outcomes

Client Overview

A leading global insurance provider with operations across Australia, known for its strong customer focus and large-scale national workforce.


The organisation manages complex claims, customer service and underwriting functions, all requiring adaptable teams capable of scaling quickly during peak demand periods.

Two men in suits smiling, one signing a document at a desk with a laptop and coffee cup.

The Challenge

This insurer frequently experiences surge hiring cycles, requiring large numbers of roles to be filled within tight 24–48 hour timeframes.


These peaks often occur when talent availability is at its lowest, creating a need for a recruitment partner that could act as an extension of their internal team, delivering speed, accuracy, compliance and care under pressure.

Our Approach

MAYDAY combined deep industry knowledge with a proactive, partnership-led approach to recruitment.


Our strategy included:

  • Maintaining a live, pre-vetted talent pipeline of insurance, claims and contact centre professionals ready for immediate placement.
  • Deploying a dedicated delivery team aligned with internal hiring managers to ensure transparency and speed.
  • Executing rapid turnaround processes, with shortlists delivered within 24 hours of a brief.
  • Working collaboratively with MSP partners and internal HR teams to ensure full compliance within strict frameworks.
  • Embedding The MAYDAY Experience, ensuring every client and candidate interaction reflected care, clarity and connection.

Joanna was very proactive, personable and made everything as easy as possible. She gave plenty of information about the position with an enthusiastic attitude. A very pleasant experience overall.

Flynn

Candidate

The Impact

  • 1,168+ placements delivered since the partnership began in 2017.
  • Consistent 48-hour turnaround during surge hiring periods.
  • 50–75% campaign share achieved when competing with multiple agencies.
  • Delivered over $850,000 in recruitment services in the past 12 months.
  • Trusted by the client as a long-term partner for surge and steady-state recruitment - valued for our reliability, speed and care.
  • Enabled the client to maintain customer satisfaction and operational continuity through high-demand cycles.

Meet Our Insurance Recruiters.

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When you speak to Siobhan , one thing becomes clear almost instantly - healthcare isn’t just an industry to her, it’s personal. As Managing Director of MAYDAY Healthcare , she leads our healthcare recruitment division with a mix of deep sector expertise, genuine empathy and a drive to make hiring easier for hospitals, clinics and community organisations nationwide. Below, Siobhan shares the moments that shaped her career, the realities of staffing in healthcare and why she believes the future of the industry depends on strong partnerships and people-first recruitment. 1.) Siobhan, what led you into healthcare recruitment and to lead MAYDAY Healthcare? Growing up in a family of nurses, I saw firsthand the compassion, pressure and resilience that define healthcare. It wasn’t just a job to them… it was a calling. That shaped me more than I realised. When I stepped into recruitment, I naturally gravitated toward healthcare because it felt meaningful. Every placement has a ripple effect. You’re not just filling a shift, you’re contributing to patient care. 2.) What does “ recruitment with care ” mean in the healthcare world? It means understanding the weight of what we do. When a hospital needs a nurse for an ICU shift tonight, that’s not a “nice to have”; that’s critical. So care, to me, is speed and accuracy. It’s being responsive, transparent and available. It’s respecting clinicians and the pressure they’re under. It’s treating every client and every healthcare professional as a human first. 3.) You work across temp, perm, executive and international recruitment. What’s the biggest lesson from leading such complex hiring? That everything moves fast and everything matters. Compliance, communication, shift coverage, onboarding, safety… it all has to be seamless. You can’t cut corners. You need processes that protect patients, support staff and give clients confidence. But the biggest lesson? You have to stay calm. When a team leader calls in crisis mode, our job is to be the steady hand. 4.) What’s the most rewarding part of building MAYDAY Healthcare? Seeing the difference we make in organisations and in people’s lives. When a candidate tells you their placement helped them regain confidence, or when a client says “you saved us this week”, that’s everything. I also love seeing our team grow. They care deeply, and that shows in the relationships we build. 5.) What keeps you motivated about the future of the industry? Healthcare is evolving quickly: workforce shortages, talent mobility, new models of care. It’s challenging, but there’s so much opportunity to innovate. I’m motivated by helping clients rethink attraction strategies, supporting workforce sustainability, and championing clinicians who deserve better experiences in recruitment. I want MAYDAY Healthcare to be part of the solution. 6.) What advice would you give someone considering a healthcare recruitment career? Be curious, be compassionate and be willing to move fast. Healthcare recruitment isn’t for the faint-hearted, but if you love solving problems and helping people, it’s incredibly fulfilling. And surround yourself with great mentors. The right leadership can change your trajectory (I’ve been lucky in that!).
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Let’s create your success story.

  results? approach? impact?

Let’s create your success story.

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