Securing
1,100+ Hires
for a Leading๏ปฟ
Global Insurer
.
When the pressure is on and talent availability is at its lowest, you need a partner who responds with speed, precision and care.
1,168
Roles filled
across claims, customer
service and operations
48-hour
Turnaround
or less, for shortlists
during hiring campaign
Up to 75%
roles placed
during high volume
recruitment periods
8+ year
partnership
delivering consistent,
high quality outcomes
Client Overview
A leading global insurance provider with operations across Australia, known for its strong customer focus and large-scale national workforce.
The organisation manages complex claims, customer service and underwriting functions, all requiring adaptable teams capable of scaling quickly during peak demand periods.

The Challenge
This insurer frequently experiences surge hiring cycles, requiring large numbers of roles to be filled within tight 24–48 hour timeframes.
These peaks often occur when talent availability is at its lowest, creating a need for a recruitment partner that could act as an extension of their internal team, delivering speed, accuracy, compliance and care under pressure.
Our Approach
MAYDAY combined deep industry knowledge with a proactive, partnership-led approach to recruitment.
Our strategy included:
- Maintaining a live, pre-vetted talent pipeline of insurance, claims and contact centre professionals ready for immediate placement.
- Deploying a dedicated delivery team aligned with internal hiring managers to ensure transparency and speed.
- Executing rapid turnaround processes, with shortlists delivered within 24 hours of a brief.
- Working collaboratively with MSP partners and internal HR teams to ensure full compliance within strict frameworks.
- Embedding The
MAYDAY Experience, ensuring every client and candidate interaction reflected care, clarity and connection.
Joanna was very proactive, personable and made everything as easy as possible. She gave plenty of information about the position with an enthusiastic attitude. A very pleasant experience overall.
Flynn
Candidate
The Impact
- 1,168+ placements delivered since the partnership began in 2017.
- Consistent 48-hour turnaround during surge hiring periods.
- 50–75% campaign share achieved when competing with multiple agencies.
- Delivered over $850,000 in recruitment services in the past 12 months.
- Trusted by the client as a long-term partner for surge and steady-state recruitment - valued for our reliability, speed and care.
- Enabled the client to maintain customer satisfaction and operational continuity through high-demand cycles.
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Let’s create your success story.
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